Return Policy

Due to the nature of our made-to-order business model & sanitary reasons, we do not accept any refund, return, or exchange. Please measure your nails, and double-check all purchases before checking out. If you have any questions please reach out to us at ninytsukirini@gmail.com

Any claims about quality/damaged/defective items must be submitted within 2 weeks after the product has been received. Exchanges and returns will only be permitted if the mistake is on our side. 

Shipping Policy

All orders take 2-4 business days to process before shipping. Please kindly understand that I’m a one-woman show TToTT

Shipping carriers may take 1-2 weeks for U.S. packages to be delivered depending on your selected shipping method.

International shipping carriers may take 2-4 weeks for packages to be delivered.

 

International Delivery outside of the United States 

Custom fees on all international deliveries and countries outside of the United States may be charged with import taxes and duties. All imported taxes and duties are not included with the product prices and are payable by the customer, which will not be reimbursed or refunded by TSUKIRINI. 

 

Lost Shipments

Once handed over to the carriers, TSUKIRINI has no control over the packages. 

If the address provided is correct, contact the local post company responsible for delivering the package.